Transforming Workflows with ServiceNow

Real-world success stories showcasing how organizations streamline operations, enhance productivity, and deliver exceptional service experiences with ServiceNow.

Case Studies

ServiceNow Success in Action

CASE 1: Mid Sized Private School

Challenge:
School struggles with slow computers, unreliable Wi-Fi, and outdated software, hindering both teaching and administrative efficiency.

Solution:
CRT Solutions conducts a comprehensive IT audit, identifying critical bottlenecks. The team replaces legacy hardware with energy-efficient devices, upgrades the network to high-speed wireless access points, and migrates the school’s data to a secure cloud platform. CRT Solutions may also implement a device management system.

Results:
  • 60% reduction in IT-related downtime
  • Enhanced digital learning experiences for students
  • Improved data security and compliance with educational standards
  • Streamlined administrative workflows

Case 2: Independent Financial Planner

Challenge:
A small financial planning firm relied on paper records and outdated desktop software, resulting in slow client onboarding, compliance risks, and inefficient portfolio management.

Solution:
CRT Solutions digitizes client records and implements a secure, cloud-based CRM tailored for financial services. Automated workflows are introduced for client onboarding, document management, and compliance tracking. The firm’s staff receive training on cybersecurity best practices and new digital tools.

Results:
  • 75% faster client onboarding
  • Reduced compliance errors
  • Enhanced client data security
  • Improved client satisfaction through faster, more transparent service

Case 3: Corporate HR Department

Challenge:
A large manufacturing company’s HR department managed thousands of employees using disparate systems, leading to errors in payroll, slow recruitment, and poor employee engagement.

Solution:
CRT Solutions integrates all HR processes into a unified Human Resource Management System (HRMS). The new platform automates payroll, benefits administration, and performance reviews. A self-service portal empowers employees to manage their information and access resources independently.

Results:
  • 40% reduction in HR processing time
  • Fewer payroll errors
  • Improved employee engagement and satisfaction
  • Enhanced analytics for workforce planning
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